Privacy policy

 

Our privacy notice sets out how Cooper’s Waterloo Tours uses and protects any information that you provide when you use our website.

This notice sets out how Cooper’s Waterloo Tours uses and protects any information that you provide when you use our website, mobile website or other mobile applications.

This privacy notice, which applies to http://www.waterlootours.co.uk/ is governed by the laws of England and Wales.

The confidentiality of your information is of paramount concern to Cooper’s Waterloo Tours and we are committed to ensuring that your privacy is protected.  You do not have to provide any personal information in order to use most of our website.

We may amend this privacy policy from time to time and new versions will be posted on this website with an updated version number and date displayed at the top of this page.

What information may we collect?

If you decide to submit data to Cooper’s Waterloo Tours, for example by completing an online form or by contacting us via email, telephone or through any other social media, we may use that information to identify you as an individual.

We refer to any information that may identify you as an individual, such as your name and email address, as ‘personal data’ or ‘personal information’.

The personal data that we may ask for includes the following:

  • name
  • job title
  • contact information including email address
  • social media identifiers
  • employment information (where relevant e.g. if you are applying for a job with us)
  • other information that you provide to us via our website (e.g. by completing our online forms or subscribing to or requesting any of our services)
  • information that you provide when you are interacting with social media on our website
  • information that you share with us through our applications and third party platforms
  • other information relevant to customer surveys and/or offers
  • details of your visits to our site and the resources that you access

 

Third party personal information

Before you share any information with us about other people, you must make sure that you have their consent to do so.

 

Anonymous, aggregated data collected

We may also gather information about your computer and how you use our website. This information is typically anonymous and the analytics that we share for this purpose will not identify you as an individual. We refer to this as ‘non-personal’ information. The collection of this non-personal data is in order for us to learn more about you, and our other users’, online behaviour so we can improve our website, mobile website, apps and general marketing to provide a better experience of our brand and cater more to your needs. From time to time we may also analyse IP addresses, user agent strings or other technical information for these purposes.

We may use cookies or other technology to understand how people are using our site and respond to certain marketing messages, such as search engine marketing.
What do we do with the information we gather?

We require this information to understand the needs of our visitors and people who contact us. We may use your personal data to:

allow you to participate in the interactive features of our site, should you wish to do so;
customise our website according to your interests;
to comply with the law; and
keep records and analyse website use.
Where this information identifies you personally, it will be treated in accordance with this privacy notice.
We may also gather non-personal information about your computer and how you use our website. The data is aggregated and anonymous so we cannot identify you personally.  Often we will use cookies for such purposes. We may share with third parties analytical information about how our website is used in order to improve your website experience.
We will not sell, distribute or lease your personal information to any other third parties unless (i) we have your permission, (ii) the third party provides helps us to provide products or services to you, (iii) we are required to do so by law or to enforce our terms and conditions, rights or property or the rights or property of any third party or (iv) in connection with the sale of a business or its assets.

 

How long will we keep your data for?

We may hold personal information for as long as it is necessary to do so, having regard to the purposes for which it was collected and the purposes for which it is to be used.

Non-personal information may be held for as long as it is necessary in order that we can monitor aggregated statistics about use of our site and exposure to our brand.

Where we receive a request to delete personal information from our systems, it is not always possible to completely delete the data due to technical constraints. We also retain a back-up archive of data where this is necessary to resolve disputes, troubleshoot problems and enforce Terms and Conditions. However, we keep this data under periodic review to ensure it is still necessary for us to retain it, in compliance with UK data protection law.

 

Controlling your information

You may choose to restrict the collection or use of your personal information in the following ways:

  • You only need to complete the information that we have identified as mandatory. If we asked for any non-mandatory information, you can choose whether or not to provide it.
  • Whenever we ask you for information, look for the box that indicates how you want us to use that information.
  • You may request details of the personal information which we hold about you.
  • A small fee may be payable. If you would like a copy of the information we hold about you please contact us.
  • You may also contact us to update or amend your personal information or to remove yourself from our mailing lists at any time.
  • If you have any concern about how we collect and use your information, please contact us.

 

Security of your personal information

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and managerial procedures to safeguard and secure the personal information we collect online.

If the URL of a web page starts with HTTPS or you see a locked/green padlock symbol, your personal information is encrypted when it is sent from your computer to our server. However, we cannot ensure the security of your data while it is being transmitted to our website or other digital sites from other pages. All transmissions of personal information and other data are done at your own risk.

You are invited to participate in the social media activities that may be available on our website from time to time if you wish to do so. You should not use this forum to share any private details about yourself or others (other than your social media identifier, such as username). Any information that you post will be available to others and we cannot take responsibility for how they may use your personal data.

Certain pages on this website may allow you to access Cooper’s Waterloo Tours social media channels and other shared-content platforms. The terms, conditions and policies that apply to those websites and specific social networks, such as Facebook or Twitter, also apply to the Cooper’s Waterloo Tours profiles they host. We recommend that you familiarise yourself with those terms and conditions before participating in Cooper’s Waterloo Tours social media community and we disclaim any liability associated with your use of those services, or for your failure to view or comply with their terms, conditions and policies.
Registration information

Cooper’s Waterloo Tours, Coopers Court, Church Road, Moreton, Essex, CM5 0LE. (Company number N/A)
Contact us

If you would like to discuss with us how we use your personal data, or if you have any queries about this privacy notice, please contact us